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terms & conditions

Last updated: V July 2026

Terms of Service

1. Who we are and acceptance of these terms

The Parent Source is the registered business/trading name of Stephanie Haddow (“we”, “us”, “our”), whose principal place of business is 3 Gorey Villas, New Road, Grouville, Jersey, JE3 9EY. Jersey Financial Service Commission Business Registration Number: 36811 The Parent Source provides an online platform that connects parents and carers with independent health and education professionals in the United Kingdom and other countries and territories internationally. The Parent Source provides a connecting service only. We are not a healthcare provider, education provider, childcare provider, or regulated professional body. We do not provide, supervise, or take responsibility for any treatment, care, advice, or service delivered by the professionals listed or contacted as a result of using our connecting services. These Terms and Conditions (“Terms”) govern your use of our website and the connecting services provided by The Parent Source. By accessing or using our website and connecting services, whether as a parent or carer searching for a professional, or as a professional listing your services, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

2. Definitions

  • "Platform" means the website, app, and any related services operated by The Parent Source.
  • "Parent/Carer" or "you" means any individual who uses the Platform to search for and be matched with a Professional.
  • "Professional" means any independent health, education, or related practitioner who registers a listing on the Platform.
  • "Match" means the introduction generated by the Platform between a Parent/Carer and a Professional based on the concern described and, where relevant, your geographic location
  • "Content" means any text, images, listings, reviews, or other material submitted to or displayed on the Platform.

3. What the Platform does

The Parent Source is a connecting service only. We provide a directory and matching tool that helps Parents/Carers identify Professionals in the United Kingdom and elsewhere. It is then up to a Parent/Carer as to whether they choose to contact and engage a Professional’s services directly and outside of the Platform. Parents/Carers do not need to register an account or build a profile. Instead, you describe your child’s concern / need using a pre-populated selection tool, and the Platform matches you with a relevant Professional based on that concern/need and, where you opt to provide this, your general location. Professionals register an account, submit credentials, and create a listing that Parents/Carers can be matched with.
We are not a healthcare provider, education provider, childcare provider, or regulated professional body. We do not provide, supervise, or take any responsibility for the treatment, care, advice, or service that a Professional provides once a Match is made. This is explained in full in Section 8 below.

4. Eligibility

  • Each Professional and you must be 18 or over and have the legal capacity to enter into a binding agreement to use the Platform.
  • The Platform is intended for use by adults only. It is not intended to be used directly by children, and no part of the Platform should be used by, or on behalf of, a child without the involvement of a parent, carer, or other responsible adult.
  • Professionals must hold any qualifications, registrations, licences, and insurance required by law to provide the services they list, and must keep these current for as long as they are listed on the Platform. Where this is no longer the case it is the Professional’s sole responsibility to notify us in writing immediately and their account will be suspended or removed accordingly.

5. Parent and carer use of the Platform

  • You may use the search and matching tool free of charge to find a Professional. The Platform does not charge Parents/Carers a fee for being matched. Membership fees are payable by Professionals only, as set out in Section 7.
  • The information you provide when highlighting your concern / need is used solely to generate a suitable Match. You should not include any person’s name (including your own or a child's), or other identifying details when describing your concern / need.
  • You are responsible for satisfying yourself that a Professional is suitable before engaging their services, including by reviewing and checking their listed credentials and asking any questions or undertaking any further checks that you consider necessary before proceeding.
  • Any agreement for the provision of care, treatment, advice, or education support is made directly between you and the Professional. The Parent Source is not a party to that agreement.

6. Professional listings

  • Professionals must provide accurate, complete, and up-to-date information when registering, including qualifications, registration/licence numbers, insurance details, and, where applicable, DBS or safeguarding check status.
  • Whilst we do not undertake mandatory checks on Professionals then we reserve the right to carry out reasonable verification checks on the information provided before a listing goes live, and periodically thereafter. Listing of a Professional on the Platform does not amount to an ongoing guarantee, endorsement, or supervision of a Professional's conduct by us.
  • Professionals are independent practitioners. They are not employees, agents, partners, or subcontractors of The Parent Source and the same applies vice versa.
  • Professionals are solely responsible for the services they provide, the advice they give, compliance with their own professional and regulatory obligations, and their own data protection obligations as an independent data controller in respect of any data a Parent/Carer shares with them directly.
  • Professionals pay a monthly membership subscription to list on the Platform, based on the number of profiles included in their tier — see Section 7 for full pricing.
  • We may decline to list, suspend, or remove any Professional at our discretion, including where we reasonably believe information provided is inaccurate, a required credential has lapsed, or a safeguarding concern has been raised.

7. Fees and payments

Use of the search and matching tool by Parents/Carers is free of charge. Professionals pay a monthly subscription fee to hold a listing on the Platform, based on the membership tier below. .

7.1 Membership tiers

  • Single Professional Profile: 1 professional profile — £24.99 per month
  • Practice Membership: up to 10 professional profiles — £250 per month.
  • Organisation Membership: up to 20 professional profiles — £500 per month.
  • Enterprise Membership: up to 50 professional profiles — £1,250 per month.
All prices are in pounds sterling (GBP) and are inclusive of any applicable tax or GST.
Practice, Organisation, and Enterprise tiers are billed as a single charge to the practice/organisation account, covering all professional profiles included within that tier — they are not charged per individual professional.

7.2 Introductory offer

New Professional members joining the Platform currently receive their first 3 months of membership free of charge before the monthly subscription fee begins. This introductory offer is provided at our discretion, may be changed, reduced, or withdrawn at any time, and is not guaranteed for future members. Where an introductory offer applies, it will be confirmed to the Professional at the point of sign-up.

7.3 Billing

  • Subscription fees are payable monthly in advance and paid by a Professional via our third-party payments provider, whose own terms will apply to the transaction.
  • Membership renews automatically each month unless cancelled in accordance with Section 7.4.
  • If a payment fails, we may suspend the relevant listing(s) until payment is successfully collected.
  • We may change our pricing or membership tiers from time to time. Where we do, we will give you reasonable advance notice before any change takes effect for your account, and continued use of the Platform after that date constitutes acceptance of the new pricing.

7.4 Cancellation and refunds

  • Professionals and organisations may cancel their membership at any time by manually cancelling their subscription through their account settings on the Platform. We do not process cancellations by email, phone, or any other method
  • Cancellation takes effect at the end of the current monthly billing period. You will retain access to your listing(s) until that date, and your subscription will not renew for the following month.
  • No refunds are given for subscription fees already paid, including for any unused part of the current billing month. It is the Professional's or organisation's responsibility to cancel before the next billing date if they no longer wish to be charged.
  • If a Professional exceeds the number of profiles included in their membership tier, we may require them to upgrade to the appropriate tier or remove excess profiles.

8. Our role: limitation of liability and indemnity

This section is important — please read it carefully.

  • The Parent Source facilitates introductions between Parents/Carers and independent Professionals. We do not vet, supervise, or take responsibility for the ongoing quality, safety, or outcome of any care, treatment, advice, or service that a Professional provides.
  • We are not a party to a Parent / Carer’s relationship or contract with a Professional, and accordingly we disclaim and take no responsibility for, the care, treatment, advice, or service that any Professional provides nor for a Parent / Carer’s (or their child’s) conduct towards or use of a Professional. Further, we limit and exclude liability wherever possible in this regard and by using the Platform each Parent / Carer and Professional agrees to defend, hold harmless and indemnify us from any and all claims of whatsoever nature and whether arising in contract, tort or otherwise, as a result of their use of the introductory services provided via the Platform.
  • To the fullest extent permitted by law, we exclude all warranties, conditions, and representations as to the suitability, competence, or availability of any Professional listed on the Platform.
  • We do not exclude or limit liability for death or personal injury caused by our own negligence, nor for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
  • Where we are unable to exclude or limit our liability to a Professional then in the case of any single Professional our total liability to a Professional in connection with the Platform shall not exceed the fees paid by or on behalf of that Professional to us in the preceding 12 month period.
  • We are not liable for any loss or damage arising from reliance placed on Content submitted, including reviews, or from any interruption, error, or unavailability of the Platform.

9. Safeguarding

If you believe a child or vulnerable person is in immediate danger, contact emergency services (999 in the UK and Jersey) directly. Do not rely on the Platform to respond to urgent safeguarding concerns.

If you have a non-urgent safeguarding concern about a Professional listed on the Platform, please contact us at info@theparentsource.com so we can review their listing. Raising a concern with us does not replace reporting the matter to the relevant professional regulator or statutory authority.

10. Acceptable use

When using the Platform, you agree not to:
  • provide false, misleading, or fraudulent information, including false credentials as a Professional;
  • use the Platform to harass, abuse, or discriminate against any other user;
  • attempt to circumvent, disrupt, or interfere with the security or normal operation of the Platform;
  • scrape, copy, or reuse Content from the Platform for any purpose other than your own personal use of the matching service;
  • use the Platform for any unlawful purpose, or in a way that could harm a child or vulnerable person.
We may suspend or terminate your access to the Platform, without notice, if we reasonably believe you have breached this section.

11. Reviews and user content

  • Where we allow Parents/Carers to leave reviews or feedback about a Professional, this must be honest, based on genuine experience, and must not contain content that is defamatory, abusive, or identifies a child.
  • We may remove any Content that we reasonably believe breaches these Terms or applicable law, without prior notice.
  • You retain ownership of Content you submit, but grant us a licence to display it on the Platform for the purpose of operating the matching and directory service.

12. Intellectual property

The Platform, including its design, branding, text, and underlying software, is owned by or licensed to The Parent Source and is protected by intellectual property laws. You may not copy, reproduce, or create derivative works from the Platform without our prior written consent, other than for your own personal, non-commercial use of the service.

13. Data protection

Our collection and use of personal data is set out in our Privacy Notice, which forms part of these Terms. By using the Platform, you also agree to the terms of our Privacy Notice.

14. Suspension and termination

  • We may suspend or terminate a Professional's account, or restrict a Parent/Carer's access to the Platform, at any time, for breach of these Terms, on reasonable grounds relating to safety or trust in the Platform, or where required by law.
  • Professionals may close their account at any time by contacting us. Removing a listing does not affect any obligations already owed to a Parent/Carer they have been matched with.
  • We may withdraw or restrict access to the Platform, in whole or in part, at any time, including for maintenance or as we transition the service between jurisdictions.

15. Changes to these Terms

We may update these Terms from time to time, including as we expand into new countries or change how the Platform operates. Where changes are significant, we will take reasonable steps to notify Professionals directly and will post the updated Terms on our website with a revised “last updated” date. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

16. Complaints and disputes

If you have a complaint about the Platform itself (as opposed to a complaint about a Professional’s services, which should be raised with that Professional or their regulator), please contact us in the first instance using the details in Section 18. We will aim to acknowledge and address complaints promptly.

17. Governing law and jurisdiction

These Terms are governed by the laws of Jersey, and any dispute arising out of or in connection with them shall be subject to the exclusive jurisdiction of the courts of Jersey, save that mandatory consumer protection laws of your country of residence may also apply and cannot be excluded by this clause.

18. Contact us

The Parent Source
3 Gorey Villas, New Road, Grouville, Jersey, JE3 9EY
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